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Customer Service
1.866.222.8989

Orlando area:
407
.522.1447

 
 
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Frequently Asked Questions

Q? How do I determine the size of my lettering?
A! The size of your vinyl lettering depends on several factors such as the space available, the number of letters
in the name, and font style used. To get the best possible fit, we suggest you measure the height and width of the area where the lettering will go and determine what size would look appropriate within that area. Here are some guidelines to help you achieve the maximum impact for your lettering:

Height:

The total height of your lettering is measured from the top of the tallest letter to the bottom of the lowest letter (including descending characters like g, y or j), plus any outline or shadow. To see an example click here. Also, keep in mind that the further away you get from the boat the smaller the lettering will appear. For maximum visibility, we suggest you get the largest lettering that will fit within the available space on your boat. 

Length:

This is the maximum length the boat name can be. Please note: we do not stretch the name to the maximum length, however, we may condense it slightly if the actual length of the name exceeds the length you specify.

Transom: measure the available width and subtract at least 2 inches (1 inch on either side).

Sides: The average length for the sides of most boats 25' and under is between 36 and 60 inches. Boats larger than 25' can be longer. NOTE: The maximum length we can provide in one piece is 100 inches.

Call for help to determine the best size for your lettering.


Q? When will I receive my lettering?
A! Orders are shipped within 7 business days via USPS Priority Mail. On average, you should receive your order within 10-14 days. For information about rush delivery options click here.

Q? Is the lettering easy to install?
A! Yes. All boat names are pre-spaced on a single sheet and come complete with step-by-step installation instructions and a squeegee to help you achieve professional results. Most clients tell us that the installation was much easier than they expected.

Q? Is your online order form secure?
A! Absolutely. Keeping your information confidential and secure is one of our top priorities. All order information is transmitted directly to a financial institution and protected using state-of-the-art 256 bit SSL encryption technology. Our online ordering system has been approved by all major credit card companies. Click here to view our security policy.

Q? Do you offer a warranty on your vinyl lettering?
A! Yes. We use the highest quality, marine-grade vinyl manufactured by 3M. Properly cared for, we guarantee your lettering will not crack, peel or fade for 8 years* or we will replace it free of charge.

*Metallic vinyls and harsh climates are warranted for 5 years.


Q? What is your return / cancellation policy?
A! Return Policy: All lettering is custom made and returns are not accepted. If an error is made on our part we will promptly send a replacement at no charge.

Cancellation Policy: Orders cancelled within 48 hours will be charged a $10 administration fee. Orders cancelled after 48 hours will be charged the administration fee plus any portion of the order that has already commenced or completed.

Click here to view further details of our policies.

Q? Can you make lettering in an arch or other effect?
A! Yes. We can make lettering in an arch, wave or other effect. We also offer genuine 22k Gold Leaf and full color lettering. Contact us us for more information.

Q? Can you create a custom design?
A! We offer limited design services. Contact us for more information.

 

2002-2013 Cap'n John's Boat Lettering.