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Frequently Asked Questions |
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Q?
How do I determine the size of my lettering? |
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A!
The size of your vinyl lettering depends on several factors such
as the
space available, the number of letters
in the name, and font
style used. To get the best possible
fit, we suggest you
obtain an accurate measurement of the area where the lettering
will go. Here are some guidelines to help you achieve the
maximum impact for your lettering:
Height:
The total height of your lettering is measured
from the top of the tallest letter to the bottom of the lowest
letter (including descending characters like g, y or j), plus the
shadow if selected. For example, if you order a 6 inch boat name with
a lower case "y" or "g", the capital letters will be less than 6
inches. To see an example click here.
Also, keep in mind that the further away you get from the boat the smaller the
lettering will appear. For maximum visibility, we suggest you get the largest
lettering that will fit within the available space on
your boat.
Length:
This is the maximum length the boat name can be. Please note:
we do not stretch the name to the maximum length, however, we
may condense it slightly if the actual length of the name exceeds the
length you specify.
Transom: measure the available width and subtract
at least 2 inches (1 inch on either side).
Sides: The average length for the sides of most boats 25' and under
is between 36 and 60 inches. Boats larger than 25' can be
longer. NOTE: The maximum length we can provide in one piece is
99 inches.
Please
contact us if you need assistance in determining the proper letter size.
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Q?
When will I receive my lettering? |
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A!
Orders are shipped within 7 business days via USPS
Priority Mail. Depending on your location, you should receive
your order within 9-10 business days.
Click here
to see our shipping rates
and delivery times.
For more information on rush delivery options click here. |
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Q?
Is the lettering easy to install? |
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A!
Yes. All boat names are pre-spaced on a single sheet and
come complete with step-by-step installation instructions and a
squeegee to help you achieve professional results. Most
clients tell us that the installation was much easier
than they expected. |
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Q?
Is your online order form secure? |
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A!
Absolutely. Keeping your information confidential and secure is one
of our top priorities. All order information is transmitted
directly to a financial institution and protected using
state-of-the-art 128 bit SSL encryption technology. Our online ordering system has been
approved by all major credit card companies. Click here
to view our security policy. |
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Q?
Do you offer a guarantee? |
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A!
Yes. We guarantee your lettering will not crack, peel
or fade for a minimum of 8 years* or we will replace it
free
of charge.
*Metallic and specialty vinyls are warranted for 5
years. |
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Q?
What is your return policy? |
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A!
All lettering is custom made and therefore returns
are
not accepted.
If there is an error on our part we will promptly replace it free of charge. (We
must be notified of any errors within 24 hours of delivery
and the incorrect
lettering must be returned to us for
replacement).
Click here to view our replacement policy. |
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Q?
Can you make lettering in an arch or other effect? |
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A!
Yes. We can make your lettering in an arch, wave or other
effect. We also offer 22k Gold Leaf, and full color
lettering. Click here to
see examples. |
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Q?
Can you create a custom design? |
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A!
Yes. Cap'n John loves to get creative. Give him a call
at 1.866.222.8989 or 407.522.1447. |
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